Maintenance and Emergencies

  • All requests must be put in through your tenant portal
  • For emergencies, call 210-593-9807 option 9.  Emergencies are defined as Fire, Flood, or Blood.  Anything that is an immediate threat to life or the property is an emergency.  All others are considered non-emergency.


Lease Information

  1. Rent is due on the 1st, late on the 2nd.  Earn those Piñata points by ensuring rent is paid on time!
  2. Late fees are assessed on the 4th.
  3. If you’re planning to move, 30-day notice is required and must be received before the 1st of the month.
  4. We will not respond to rental reference requests until proper 30-day notice is received. This is the policy of most professional managers.
  5. If you have a balance, it would be wise to pay it off before you start looking for a new place to live.  Most professional managers will not accept an applicant who owes money to another manager.



  1. AC filters are provided via your Resident Benefits Package every 60 days and should be replaced as soon as they are received.
  2. Be sure to add bleach or vinegar to your AC drain when filter is replaced.  This reduces clogging and back ups.
  3. If you have a water softener, salt should be added every month as needed.
  4. Landscaping is your responsibility.  Be sure lawn is properly mowed and edged at all times and watering should be done regularly (to include around the house’s foundation).


Other Tips

  • Outlets aren’t working? Reset GFCI outlets to include the one in the garage and check breakers.
  • Garbage disposal is not working? Push reset button on the bottom of the disposal or use an Allen
    wrench in the bottom, turn it twice counter-clockwise.
  • Garage door opens but will not close with opener? Check to be sure the sensors haven’t been bumped out of alignment.
  • Garage door remotes won’t work? Check the batteries!
  • Dishwasher is not cleaning your dishes properly? Run vinegar through the dishwasher and use Lemishine.
  • Smoke alarms chirping? Replace batteries in all alarms.
  • Water Leaking? Please make sure your water is turned off! If you can not turn off a valve to the
    specific area (under the toilet or sink) turn off your water at the street.