Pyramis is pleased to offer a Resident Benefits Package to provide conveniences and pass on costs savings to you. We consistently work to keep the cost of these services and benefits as low as possible for our tenants.

The inclusions of the package are noted below:

HVAC Filter Delivery*

Filters delivered to your door every 2 months to fit your specific AC Unit ($250 value).  Pyramis Company has partnered with Second Nature to deliver quality filters for your HVAC system every 2 months to your doorstep.

Piñata Resident Rewards

Piñata is a resident rewards program that helps renters earn rewards for on-time rent payments and save on everyday expenses for a premier rental experience (valued at over $1,000/year).

$1M Identity Protection*

1 in 4 Americans are victims of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated, US-based Identity Restoration Specialist. More information.

Credit Building*

We report your rent payments so you build credit. Average increases of 23 to 42 points in resident scores, so you can qualify for more and save hundreds. We can report up to the past 24 months for an immediate boost.

Renters Insurance*

We’ve secured the industry-leading value policy from an A-rated carrier. You’ll benefit by being added to our master policy so all of your insurance requirements in the lease are met. If you want a retail individual policy, you can still get that at any time.  More information on the coverages of this policy can be found here.

Utility Assistance Program

Free service to help initiate your utilities. Citizen Home Solutions will reach out to you once leases have been signed to handle transferring your gas, electric, water, trash, cable, and even phone/internet all in one phone call – and makes sure you get the best price.  The service is available when moving into and out of Pyramis properties.  Has it been more than a year since you moved in?  If so, you can use this benefit again to see if there are any better plans available for TV, Internet, and more!

Maintenance Portal

Maintenance Portal through Appfolio which allows residents to place maintenance requests online or via Appfolio’s app.

Emergency Maintenance Hotline

24/7 maintenance Hotline to reach us after hours for emergency maintenance.  210-593-9807, option 9

Home Buying Assistance

Home buying assistance, at a discounted rate, for when the time is right to buy your “forever” home.

Waived Appfolio eCheck Fees

Beginning August 1, 2023, our management software provider will begin charging tenants $2.49 per eCheck transaction.  Up until that point, this was offered at no charge.  Since we don’t think this is cool, we’re going to cover those eCheck transaction fees made in your Appfolio tenant portal.

Easy Cash Rent Payments

Ability to pay rent in cash via PayNearMe at over 30 7-Eleven, CVS, Family Dollar, and Ace Cash Express locations

No-Cost Rental Verifications

When you begin looking at your next place, the landlord will send us a rental verification for your time with Pyramis.  These will be performed for you at no charge.

Included Tenant Portal

Tenants have free access to our Tenant Portal to pay online using all included payment options to include the automatic ACH option, have access to electronic statements, and place maintenance requests.

Frequently Asked Questions

Many answers to questions about the RBP can be found here.  Additional support for RBP items can be found here.  Please reach out to your property manager for anything else not listed.


NOTE: The total monthly cost of the Resident Benefits Package is all-inclusive, and no discounts will be given if any element of the package is unavailable due to a lack of HVAC or another limitation at a specific property.  Credit Building, Identity Protection, and Renters Insurance benefits added to new/renewing packages as of March 2023.