As stated above, we’re selective as to what properties we manage. We’re a small company, we don’t manage 1,000+ properties. When managing that many properties, you have to become a factory operation in order to be profitable. A team of people handle applications, another team handles maintenance, another for tenant relations, and yet another for client relations. If you have a question about your monthly statement, do you email a person or a generic email address and pray it gets to the right person? They outsource all the move-in, move-out, and annual inspections. In many cases, the people you’re dealing with have only ever seen photos of your rental home, if even that much. In large part, customer service can’t survive in these environments. You become just another address in their system.
We are committed to providing the highest quality property management San Antonio property owners can receive. At Pyramis, we built our business on the relationships with our clients and tenants. We get to know our clients, their properties, and their tenants. Your property will be assigned to a property manager and that person will be the single point of contact for you, the property owner, the tenant living in the property, and any vendor performing maintenance on the property. We provide you one-on-one service, period. Many of our clients have been with us since the 1980s and plenty of others were once tenants. Our 32-year history speaks for itself. At Pyramis, customer service isn’t dead, it thrives. Don’t become just another address.